by Jeremie Lacaze | Apr 28, 2017 | IP Telephony
The travel sector has changed greatly in the past few years. Nowadays, customers book directly online, and bypass travel agencies altogether. The added value of a “physical” agency depends on its ability to swiftly handle an incredible variety of requests and to offer...
by Jeremie Lacaze | Apr 28, 2017 | IP Telephony
The customer of today is evolving and increasingly turning towards digital ways of communications. We are all using our smartphones and tablets on a daily basis to interact, find information and more. Digital technology is disrupting every industry and the financial...
by Jeremie Lacaze | Mar 20, 2017 | Business Mobile, Industry news
Every year mobile vendors, operators and enthusiasts meet at the Mobile World Congress to showcase their latest innovations, announcements and technologies. This year was no exceptions as the event gathered more than 2,300 participating companies and 3,500...
by Jeremie Lacaze | Feb 28, 2017 | Industry news
Facebook Twitter Google+ LinkedIn Youtube Last month, telecoms giant Avaya, Inc. filed for bankruptcy under Chapter 11 of the United States Bankruptcy Code, which allows organisations to re-organise their affairs in part by temporarily relieving them of obligations to...
by Jeremie Lacaze | Jan 20, 2017 | Industry news
2016 is now behind us and despite the fact that it has been a controversial year with the Brexit and the election of Donald Trump as US president; it has also been a year of profound changes for the telecoms industry. Indeed, 2016 saw mobile data traffic increase by...
by Jeremie Lacaze | Oct 28, 2016 | Business Connectivity, Industry news
Digital Transformation, the buzz phrase of the moment, is a term we keep on hearing more and more in the ICT industry lately, but here at Shape Networks we are not quite sure if its concept is fully understood yet. To understand Digital Transformation, we need to take...
by Jeremie Lacaze | Sep 30, 2016 | Company news
Facebook Twitter Google+ LinkedIn Youtube According to the Institute of Customer Service, smaller Telecoms companies are coming out on top with customers, whereas more established firms are struggling to deliver high-quality customer support with a personal level of...
by Jeremie Lacaze | Aug 15, 2016 | IP Telephony
Facebook Twitter Google+ LinkedIn Youtube In recent years, the telecoms industry has experienced significant changes with new technology advancements and business requirements. As more and more UK businesses outgrow their telecommunications solutions, they begin to...
by Jeremie Lacaze | Jun 20, 2016 | Business Connectivity, Business Mobile, Industry news
Facebook Twitter Google+ LinkedIn Youtube The EU referendum is rapidly approaching and with it the possibility of Britain voting to leave the European Union (EU), causing a so-called “Brexit”. In recent years, the EU has had increasing regulatory control over the UK...
by Jeremie Lacaze | May 26, 2016 | Business Continuity, IP Telephony, Top tips
Facebook Twitter Google+ LinkedIn Youtube The fax machine, invented more than 150 years ago, has long been an essential communication tool for all businesses. Its modern version, which was invented by Xerox more than 50 years ago, became the first real advancement of...
