The fax machine, invented more than 150 years ago, has long been an essential communication tool for all businesses.
Its modern version, which was invented by Xerox more than 50 years ago, became the first real advancement of business communication technology, ultimately leading the fax machine to become a tool that no 1980s workplace could operate without.
However, over the last decade the fax machine has switched from the status of an essential business communication tool to becoming largely redundant and being consigned to the 20th century. New technologies like the Cloud, Google Docs, digital signatures and portable handheld scanners have rendered this retro-future-cool machine obsolete.
A recent report established that 32% of workers in Europe still consider fax machines as an essential part of business operations1. In the UK, 30% of office workers still see the fax machine as an essential office item. This figure jumps to 39% of office workers in Germany and 42% in France.
Despite the fact that fax machines are mostly considered as “ancient” nowadays, these figures tell us that they are still very popular on the Old Continent. This can easily be explained by the advantages that fax machines provide to businesses such as its guaranteed delivery and its securely encrypted transmission over a phone line.
Nevertheless, the popularity of fax machines is decreasing despite these advantages and this cannot only be assigned to technology advancement but also to a lack of consideration from the new generation of UK office workers arriving on the job market.
This new generation also known as the “App Generation” includes 15 to 18 years old who consider smartphones and tablets to be significantly more important than “traditional” office technology.
According to the same report stated above, 85% of UK teens expect to use the very latest communications technology at work1, which leads this report to conclude that businesses need to adapt to new technology if they want to remain attractive for this new generation of workforce when hiring time comes.
In addition, businesses using out-dated fax services also have to consider that BT has announced its plan to switch off its ISDN phone line network by 2025. A network onto which all fax lines are connected, therefore meaning the end of the traditional fax line service and forcing businesses using such services to adapt by using new technologies such as cloud services.
Overall, the “Fax Generation” is clearly giving way to the “App Generation” which will ultimately lead to businesses and IT departments adapting to new technologies.
Here at Shape Networks, our team of telecoms experts specialises in helping businesses transit from traditional telecoms services to more advanced ones.
So if your business is still using “out of date” telecoms services such as fax lines and would like to start considering a transition into new/more advanced solutions, please do not hesitate to request a free consultation by clicking on the button below.
One of our dedicated telecoms expert will be more than happy to help you make the transition as smooth as possible to help your business gain in productivity and ultimately increase your revenue.
1 Source: http://commsbusiness.co.uk/news/is-the-fax-still-relevant/