& IT Support
Our team of consultants bring over 15 years of industry experience assisting customers with advice, implementation and after-care for their mobile and fixed line needs.
The IT Support market is very specialist and whilst Shape’s Team are experts in Voice and Data Network services and cloud based managed services, we rely on strategic partners to assist us with IT Support and maintenance. By doing this Shape’s customers get the very best solutions and service in accordance with their requirements.
Businesses today are totally reliant on their technology platforms, making stability and continuity a critical issue. Wrongly diagnosed or inadequately resolved issues impact heavily on reputation, productivity and costs.
Shape Networks, together with its strategic partner provides a range of services to optimise the benefits of technology and minimise the risk to businesses. The services are focused on maximising availability by maintaining a robust and stable environment. Shapes’ partner’s specialist support services have been developed to enhance business operations as well as deliver peace of mind.
Shape’s strategic partner can undertake contract consolidation for our Customers, administration or management and maximise the benefits for the company. As a single source of service provision, Shape’s partner can be relied upon to look at the whole business picture and provide exactly the right kind of services.
Today’s business users demand business continuity, and service integrity must not be compromised; the extended enterprise service levels demand constant access and total availability.
These include the following support services:
• Pay As You Go
• Helpdesk Only
• Complete Support
• Service Monitoring
• Remote Assistance