James Munro and the Shape Networks team have always had a passion for service and Customer management. The Shape team members are strong believers in the principals of Quality Management and Shape Networks is a business grown from a set of inherent values. James and his team believe the Customers and the people of an organisation are at the forefront of everything that organisation should do.
In 2009 James played an integral part in achieving ISO 9001 – 2008 for Direct Response and is working on achieving the same for Shape Networks. Shape was built with the Quality Management framework, values and the people that James believes so strongly in so that Customers receive the best possible consistent, personal and professional service.
James Munro is an authority in best practice and the importance of culture, values and empowerment in the workplace and Service Excellence as evidenced by the articles he has written on the topic. He has also debated the importance of service adaptations in today’s business environment on live BBC Radio and live Breakfast Television as well as being asked to regularly speak at various events.
James now spends much of his time passing his passion for service and knowledge onto other organisations and has previously advised entrepreneurial, small businesses and large blue chip organisations and has helped them win accolades including the Pipex / Sunday Times Service Excellence Awards.