At Shape Networks, we are committed to our customers by shaping their telecoms and technology for the future.
We aim to always provide our customers with an exceptional service through every interaction, aiming always to exceed their expectations. We put our customers first and make them central to any decision made within our organisation. We always seek continuous feedback from our customers in order to improve the way that we make them happy and to continuously improve the effectiveness of the quality of our customer service with regular internal and external auditing. Each of our customers are delivered a personal face to face service from a dedicated Account Manager, supported by a Customer Service Team who are available.
Customer Service is at the forefront of our company’s philosophy. As such we value all customer feedback, both positive and negative, as we see this as an opportunity to improve the way we do things. Our staff form an integral part of our customer service driven culture, where we have an internal awards programme that acknowledges and rewards our customer service champions. In the event of a complaint, we provide all customers with a complaint procedure available by clicking here.
Shape Networks has an inverted management structure where our senior management works for the rest of the organisation, working in turn for our customers at the top of the pyramid. As a result, our customers have access to our senior management team at all times.
Our team are our greatest attribute and we believe strongly in investing internally to ensure the environment and culture is aligned with our company values and vision. We encourage our staff to do what feels right and empower them to make decisions thus improving the service to our customers.
We are an equal opportunities employer committed to all aspects of corporate social responsibility and carbon neutrality.