At Shape, we are passionate about service delivery and the experience our customers get whilst working with us.
Here is what just a few of our customers have to say about us…
“I have known James Munro for over 15 years. I originally met him at another company and when he set up Shape I didn’t hesitate to move the contract even though technically it could always be a risk with a new company. However, due to his integrity the faith and expertise I knew James had it was a very quick decision and a mere formality. The results have been amazing and it has helped our network no end. Obviously there are always problems and lines go down but they were quick and efficient at sorting any kind of issue we have had. Their recommendations have also always been in the best interest of our business and have worked very well. I would definitely recommend Shape Networks to other businesses- mainly due to the above. Efficiency not only in normal practice but also when dealing with queries and issues that always arises in any business. Our company has benefited immensely especially on MI. We as a company pride ourselves on our good customer service and efficiency at answering calls within 3 rings. The VoIP system that was recommended to us has given us this and more. It has helped with training, helped us to identify issues and also more importantly, helped us always to have a line open to our clients”.
“Quadrangle wanted a smaller, more flexible provider that can be responsive, and we’ve certainly seen that with Shape. I would recommend Shape to other small and medium businesses who require a dedicated personal approach. Shape have worked and continue to work with us to improve and streamline the services we receive from them, allowing us to focus on running our business”.
“When we set up our business, we wanted 100% cloud-based systems, so we needed an appropriate telecoms service provider. Shape was recommended to me by a CEO whose business already used Shape. Shape allow us to communicate with the world – it’s as simple as that and I would recommend Shape for the high level of personal service given by the directors. We have been able to grow a significant business without the overhead of internal IT and telecoms expertise. Shape is one of five key service providers whose support allows us to grow quickly with low costs and high quality systems”.
“I have worked with James for a number of years now and I would not consider anyone else to manage my Telecoms and IT despite regular competitor cold calls. James and the team are always very knowledgeable, trustworthy, professional and good value for money. I would not hesitate to recommend Shape Networks to anyone who runs a business where their Telecoms and IT are crucial to their company and where value for money is essential.”
“We initially engaged with Shape Networks because of a commercial desire to drive down communication costs within the Group, but also to achieve a high standard of customer care. Both results have not only been met, they have been exceeded. I would absolutely recommend Shape Networks- having dealt with numerous communication companies in the past, the one thing they all consistently fall short on; is communication. Shape Networks have been a refreshing change. We have always received a prompt and professional service from initial quotes, to follow up meetings, to implementation and just as importantly, customer service. Initially, the main benefit from Shape Networks has been from a commercial point of view, however we are currently undergoing further reviews of our internal systems with Shape Networks which will benefit us both commercially and our internal infrastructure”.
“Shape Networks were recommended to me by a neighbouring firm within my office block that were very happy with them. I would recommend them in a heart-beat. James and Sam run an exceptional business. Their approach to customer contact and overall care is above and beyond what I expect. And I’m quite discerning. Nothing is too much trouble and their knowledge of the telecommunications business is first rate. If you need an office phone system or call centre management consultancy- use them. If you already have a company in place that look after your telecoms and call centre management, then dump them and use these guys. I’m serious. They are the real deal!”.
“Shape Networks has helped Coldwell Banker mobilise its workforce seamlessly through its unified communications platform allowing mobiles to be remote extensions twinned with the desk phones. Shape have also joined our offices together to form one giant phone system which in turn has helped us become more efficient and deliver a better level of customer care to our valued clients. The personal level of service we receive from Shape Networks has been formidable and as global real estate agents they have delivered everything we requested and more and provide an incredibly flexible solution which is great value for money also. We would have no hesitation to recommend Shape Networks within our industry”.
We have been delighted with the service we have received from Shape Networks. Nothing is too much trouble. We have an Account Manager who proactively informs us of changes in the technology market and regularly suggests areas in which we can improve whether that is by moving to a new technology or simply by saving money. It is a breath of fresh air working with such a professional and fun organisation having had many IT and Telecoms suppliers in the past. We don’t see Shape Networks as a supplier, but rather a very key partner of ours.